Vienna signtseeing in "Hahns Vienna Apartments(HVA)" -

Terms and Conditions

Important Information Regarding Your Reservation

Please take the time to read the following information carefully.

1. HOW TO USE THE WEB PAGE

Use of the web page is limited to private use. Users do not have the right to make copies of the web page or parts of it, nor to present, publish, exhibit or change the web page, nor create a web page based on the same without the express permission of the Hahns Vienna Apartments. The right to use the web page, to look for information or realize a reservation is only granted to people older than 18 years of age, individuals, legal entities, or representatives of institutions or companies. We reserve the right to change the web page or parts of it and its contents whenever we consider necessary. Although we utilize all our efforts to assure the exactitude of the information provided on the web page, it contains informational material provided by third persons and/or institutions. Thus we do not take responsibility for this information.

2. RESERVATIONS

The Hahns Vienna Apartments only(sometimes, there is a person who do reservation inquiry by telephone, but completion of reservation is made by e-mail or FAX too in this occasion.) accepts requests to reserve accommodations through the correctly filled out and mailed form on the web page. All questions regarding confirmations, services or cancellations must be done in writing via electronic mail or fax. By completing the reservation request, the web page user decides to conclude a contract according to these conditions of use and will be considered a client as of this moment. Once the confirmation of the reservation is mailed by electronic mail, fax or regular mail, a valid contract will be realized. The client must verify that all the data in the confirmation is correct and notify possible corrections to the Hahns Vienna Apartments within three days. If the client does not notify changes within this period, the client therefore accepts the reservation as completed. We reserve the right to correct errors based on calculations or spelling. The client responds jointly and severally to all the obligations that may proceed the contract, and is responsible for all the people who accompany him/her and who are included in your reservation.

If you do not reservation decision even if you did first reservation inquiry, we can not but lend to another person who do first reservation decision. We can not know who will make first a reservation. We can know that you want reservation really by remittance of subscription and e-mail(or Fax) that you want reservation. So, we inform that we can not guarantee your reservation if you send money without you send me e-mail that reserve apartment. You must send me e-mail before you send money and after send money. Please scan remittance receipt and send to me by e-mail(or Fax) after send money.

Accommodations :

The apartment which web page user can stay may write on answer about reservation inquiry. Notwithstanding, if the user sends a reservation request to the Hahns Vienna Apartments to reserve an apartment that is not available, we will inform the user immediately, including possible equivalent or alternative apartment. If the user decides not to accept any of the alternative apartment, all personal data, as well as your personal information will be erased immediately. Possible bank transferences will be returned.

3. About Cancellation of Reservation and Alteration of Reservation  -

If you want to cancel your reservation, please send to me document of cancellation by fax or E-mail before 3 weeks. (From arrival day. No Telephone.)

1) If you want to cancel reservation until 21 nights before arrival date  : refund all subscription. That is, reservations may be cancelled until 21 nights before arrival free of charge.

2) Less than 21 nights before arrival a cancellation fee of 250 Euro will be charged.

3) Cancellations less than 14 nights before arrival, 100% of the total booking amount will be billed.

4) Remittance charge : It is principle that subscriber pays remittance charge. (also called a service charge or bank transaction charge or processing fee)

5) In case of non-arrival at the agreed time/date of check-in we have to charge 100% of the total sum.

6) In case of early departure (before the agreed departure time/date) we have to charge 100% of the total sum.

Already paid bookings and/or part-payments will not be refunded.

After contract is confirmed, contract number of persons' decrease does not influence in effect of the contract.

4. About Key Loss -

If you lose the apartment key, you must indemnify 40 Euros per 1 key.

Apartment - A : 3 keys will be offered. (apartment entrance key, front door key, room key)

Apartment - B : Offer 1 key.

5. FORCE MAJEURE

The client is not released from the responsibility of payment due to personal circumstances or force majeure such as war, strikes or natural catastrophes.

6. BEFORE AND DURING THE STAY

The Hahns Vienna Apartments can in no way be responsible for possible damages and/or losses resulting from the journey to/from the destination. The user is entirely responsible for necessary documents in Vienna, Austria, as well as all required vaccinations if needed.

7. DOMESTIC ANIMALS

Domestic animals are not usually permitted in our apartments. In certain cases, (guide dogs etc.) it is possible that the "Hahns Vienna Apartments" give special permission. It is necessary that the user has consent in writing from the proprietor of the "Hahns Vienna Apartments in order to bring the animal.

8. PRIVACY POLICY

E-mail of individual or group, telephone number, address etc. that is submited for reservation inquiry to the Hahns Vienna Apartments is not used into commerce.

The personal information of the users will be protected in our office. The use of all information concerning users, not only personal information, is restricted to our office. All employees are informed about our Privacy Policy.

9. Internet Security

Web users accessing "Hahns Vienna Apartments" are informed about the risks tied to the Internet's technical specificities. The "Hahns Vienna Apartment" cannot guarantee that the information exchanged via the "Hahns Vienna Apartment" services will not be intercepted by other parties nor that confidentiality is totally guaranteed.

10. Modification of present terms and conditions      

The "Hahns Vienna Apartments" reserves the right to modify the terms, conditions and warnings of the present legal warning under the Austria law. In consequence, the "Hahns Vienna Apartments" recommends you regularly read the present clauses so as to be informed of all possible modifications.

11. CLAIMS

In the occurrence of a claim referring to a lodging, the user must send e-mail to the Hahns Vienna Apartments, to take the correct measures to resolve the situation. The Hahns Vienna Apartments can not be considered responsible for possible losses or damages caused by acts, omissions or negligences of third parties or a client. Once the stay is finalized, the user will not be able to demand any compensation after not having processed the claim during the stay. The user must contact Hahns Vienna Apartments to find an acceptable alternative, within the limits of the possibilities and limited by the amount paid for the reservation. Claim must send by e-mail within 24 hours after having realized some problem.

12. RESPONSIBILITY

"Hahns Vienna Apartments" is never responsible for the following :

- Errors, omissions or words with incorrect spelling

- Falsification by third parties

- Damages and personal injuries, by customer's deliberation or fault or inevitability (ex:war or natural disaster), which may occur during the stay at the our apartments

- Discussions between a client and a third party

- Content of the web page accessed through links found on this web page.

The responsibility of the Hahns Vienna Apartments is excluded or limited to the value of the completed reservation. The Hahns Vienna Apartments does everything possible to verify and update all the information published on the web page.

The Hahns Vienna Apartments is not responsible in any way for the acts, omissions or negligence of client, or for any damage or cost resulting from the before mentioned situations. In addition, Hahns Vienna Apartments is not responsible for reimbursement in the case of force majeure or any other cause beyond our control.

13. Warning About Links to Other Sites

The "Hahns Vienna Apartments" sites contains links to other sites. The "Hahns Vienna Apartments" cannot exert permanent control over these sites nor be responsible for their content. The creation of these links does not mean that the "Hahns Vienna Apartment" approves of the content of these sites. The "Hahns Vienna Apartments" cannot be held responsible for the content of these sites, and the fact that these sites appear on the "Hahns Vienna Apartments" site does not, under any circumstances, invoke the Hahns Vienna Apartments' responsibility.

The "Hahns Vienna Apartments" does not guarantee any of the following :

· The truthfulness, veracity, quality, completeness and the exhaustiveness of the sites' contents ;

· The sites' relevance and exhaustiveness ;

· The sites' functioning and access difficulty.

14. TERMINATION BY Hahns Vienna Apartments

The Hahns Vienna Apartments can terminate a contract, if, independent of warnings from the Hahns Vienna Apartments, the client causes permanent nuisances during the stay or he/she behaves contrary to the conditions of the agreement to such a degree that the immediate termination of the contract is justified. If such a situation occurs, apartment rent is not repaid.

15. NOTES

Any official notice must be sent to info@hahnsvienna.com or the Fax. As a client you must inform the Hahns Vienna Apartments of any possible changes such as the change of lodging date, number of persons' alteration etc.

16. CLAUSES

In case one of the paragraphs in this agreement is declared illegal by the court, this will not affect the validity of other paragraphs. If a rule loses its validity in only one section of this agreement, the other sections maintain their validity. The condition judged invalid or inapplicable can be replaced by another of valid form, as long as it has the same meaning. Any conflict will be governed by the law and the non-exclusive jurisdiction by the Austria courts.

17. JURISDICTION AREA

As an exclusive jurisdiction area for lawsuits against the "Hahns Vienna Apartments" Vienna is in accordance.